Cancellation Policy Template

1. Order CancellatinYou may cancel your order under the following conditions:

Order Status
Cancellation Allowed
Refund
Before Processing
✅ Yes
Full Refund
After Processing
❌ No
Store Credit Only
After Shipment
❌ No
Return & Refund Policy Applies


2. Cancellation Timeframe

  • Free Cancellation: Within 2 hours of placing the order
  • Partial Refund: Between 2-24 hours (if order not shipped)
  • No Cancellation: After 24 hours or once order is dispatched

    3. How to Cancel

    To cancel your order, please contact us:

    • 📧 Email: 
    • 📞 Phone/WhatsApp: 
    • 💬 Live Chat: Available on website
      Include in your message:
      • Order Number
      • Customer Name
      • Reason for Cancellation

        4. Refund Process

        Payment Method
        Refund Time
        Credit/Debit Card
        5-7 Business Days
        JazzCash/EasyPaisa
        2-3 Business Days
        Bank Transfer
        3-5 Business Days
        Cash on Delivery
        N/A (No payment taken)



    5. Non-Cancellable Items

    The following items cannot be cancelled once ordered:

    • ❌ Customized/Personalized Products
    • ❌ Perishable Goods (Fruits, Vegetables, Dairy)
    • ❌ Flash Sale Items
    • ❌ Pre-order Products (after confirmation)

      6. Order Modification

      You can modify your order instead of cancelling:

      • ✅ Change Delivery Address (before shipment)
      • ✅ Change Product Variant (if available)
      • ✅ Add More Items (new order required)

        7. Special Cases

        Situation
        Policy
        Wrong Item Ordered
        Cancel within 2 hours for full refund
        Duplicate Order
        Automatically cancelled & refunded
        Out of Stock
        We'll contact you for refund or replacement
        Price Error
        We reserve right to cancel & refund




    8. Policy Updates

    We reserve the right to update this policy at any time. Changes will be effective immediately upon posting to the website